FAQ

Frequently asked questions

View the answers to the most frequently asked questions
Other question?

On this page you’ll find a list of the frequently asked questions. If you can’t find an answer to your question here, feel free to contact us.

Is there a minimum order quantity?

No, but the quantity determines which printing technique will be used and the price will vary greatly.

What information is needed to place an order?
  • Name, full address, telephone number, email, VAT number (if you have one)
  • Article references, sizes, colours.
  • IT files with your logos.
  • Description of the position, dimensions and colours of your design.
What types of files have to be provided?

  • We work mainly with COREL DRAW, ILLUSTRATOR and PHOTOSHOP.
    So all files that are compatible with these programs are accepted:
    CDR – AI – EPS – PDF – PSD – TIFF – PNG – JPEG.

However, it is important to remember:

  • to vectorise the texts
  • if necessary, to let us know which fonts are required (file or font name)
  • non-vectorial logos must have a minimum definition of 200 dpi in the print format.

WORD, POWERPOINT, PAINT or other files are not accepted. These programs are not compatible with the graphic programs and do not retain layout or fonts.

I do not have a logo or the logo quality is poor.
No problem. Our graphics service can create or modify a logo for you. The files are not checked by this service until a few days after receipt of your orders and logos. The graphics costs cannot be estimated from the start, so they will be added to your order form later on.
Are all your products in stock?
We do not keep any goods in stock. We take deliveries from our distributors on a just-in-time basis in 24 to 72 hours. If an item is out of stock, you will be informed so that an alternative can be agreed if necessary.
Samples
We can provide samples upon request. A charge is made for this service. The sample receipt time is four to five days. After trying them on, you can return them to us for inclusion in your order.
Showroom
Our showroom is open Monday to Friday from 9.00 am to 12.00 noon and from 1.30 pm to 5.00 pm or by appointment. We have a great many articles in the showroom, but it is impossible to keep all the references, colours and sizes here.
Production lead time

Our lead times are approximately 12-15 working days after receipt of your full order and depending on the availability of articles. If you have a deadline for an event, please let us know. We will take this into account. For all urgent orders (less than eight working days), a fixed supplement of € 25, excluding VAT, will be charged.

Delivery charges

The transport costs depend on the volume of your order.

How can I pay?

A deposit of 50% will be requested for each order. The balance is payable when the goods are collected. We do not have Bancontact debit card facilities, so payment is in cash or by bank transfer.

What is the procedure for my order?
  • Upon receipt of your agreement on our order form and your deposit, the work is scheduled.
  • Upon request, we can send you a simulation by email and upon acceptance of your agreement, work will begin on your order.
  • Once your order is complete, you will be informed by email.
  • It will be at your disposal in return for payment of the outstanding balance or, upon request, sent by carrier after receipt of the outstanding balance.
I have not found what I am looking for in your catalogue. What should I do?

Our catalogue is not exhaustive. Send your request to us and we will offer you various options.

Can my order be altered once it has been validated?

Once validated, the order can no longer be altered. You can add items, but this may sometimes lengthen the lead time. However, if you contact us fairly quickly, we will try to find a solution to your problem.

Why can I not order on line?

Given the multiplicity, complexity and sometimes incompatibility of the techniques, articles and inks, because each order is specific, we opt for a professional and personalised service.

Can I also order textiles without printing?

Yes.

Can I supply the textile myself to have it printed?

This is possible, subject to certain conditions: brand, material, feasibility, etc. Contact us for details. In this case, the printing prices will be increased by 20%. It is therefore in your interest to obtain your supplies from Tip Top Print.

How should printed clothes be washed?

Follow the washing recommendations on the label in the clothing. As a precaution, however, wash items delicately and iron on the reverse of the textile.

As a precaution, always iron clothes inside out. To prevent your new cotton clothes from shrinking, soak them in cold water with a small handful of salt for 12 hours before washing for the first time.

To ensure that clothes retain their colour, add a little vinegar to the washing water and wash clothes inside out. This will help prevent your clothes from fading.